Transparency in action at OpenSRS
From the page:
Q. What would you say to other organizations that are considering transparency as a strategic initiative?
A. The days of hiding are over. You now have a choice of whether you want to tell the story or have others misrepresent the story on your behalf. It seems scary to admit you have problems but you gain so much by being open and honest that the stress of taking a new approach to communications is easily outweighed.